Folks, the phone used to ring like crazy around here... and when I was answering it, I couldn't
get the orders from folks using the cart system built.
Since we're keeping costs to a minimum so we can give you the best possible prices, I don't staff
a traditional 'front office' and keep a pretty secretary around from 9-5 to answer phones, fetch coffee, and make this
little shop sound like General Motors.
If you need assistance, check our website
FAQ's first, then check your charger's manual. If you still have questions, please EMAIL me your questions and after
hours, I work here at the computer and wade through those. If your having difficulties with one of our packs underperforming, by
all means, send me out an email with the particulars and I'll get back to you ASAP.. via email.
Warranty work, when
it arrives here for inspection, testing and repair is treated just like new production orders from the internet.. it gets
priority . If you send us a pack for testing or repair, please include your name, your email address, return shipping
address and a description of the problem, the type of charger/cycler you are using, it's settings and any other
particulars relevant to the situation.
thanks to all of you for your continued support, your patience and your business.